Since the beginning of 2017 the company initiated series of actions for establishment of an Integrated Management System. These actions came as logical response to our professional approach and priorities to be more than just experts.
The focus in our approach is the reliable partnership with you as a client.
The keywords are: expertise, quality, security, clearly defined processes.
The main goal: customer satisfaction.
Efforts that we as a team made were to achieve compliance to the globally accepted ISO/IEC standards which requirements serve and support all the processes inside our joint business projects.
Up to now we are successfully certified on ISO/IEC 9001:2015 (Quality Management System), ISO/IEC 20000-1:2011 (IT Service Management System) and ISO/IEC 27001:2013 (Information Security Management System).
ISO/IES 9001:2015 specifies requirements for a Quality Management System that could ensure:
– the ability of the organization to provide consistently products and services that meet customer and regulatory requirements, and
– enhancement of customer satisfaction based on effective application of the system and of the incorporated processes for its constant improvement.
Certification on ISO/IEC 20000-1:2011 was a logical upgrade of the Quality Management System in the direction of IT Service Management. The standard specifies requirements for the company as service provider to plan, implement, operate, monitor, and improve the Service Management System. It defines clear processes in the field of Service Configuration Items Management, Management of Emergency Releases, Service Complaints, Change Management, Capacity Management, etc.
One of the most important assets our-days and especially of IT companies is information which varies from personal to financial, industrial and intellectual property, etc. The ISO/IEC 27001:2013 is part of the ISO/IES 27000 family of standards that support organizations to keep those assets secure. ISO/IEC 27001 is the best-known standard in the family. It is a base for number of Security Policies defining the parameters of Information Security starting from Physical Security, Network Security, Access Control, going through human factor like Human Resources and Suppliers and regulating the Uninterruptability of the Services and Incident Management.
The aim of all the requirements drawn by the Information Security Management System is to maintain uncompromising high level of information inviolability.
The Integrated Management System built on these three standards define our main statement which is well known in formal logic as “necessary and sufficient condition”. Following this necessary and sufficient condition keep our focus and values on the right road where the target is always the win-win partnership and the customer satisfaction.